Our Returns Policy
Queensland’s Fair Trading Act 1989, protects consumers and provides for an equitable, competitive, informed and safe market place, and Down-undercare will make every effort to comply with the terms and spirit of this and other relevant acts relating to Fair Trading.
*****PLEASE CHOOSE CAREFULLY*****
We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described different from a sample shown to you or do not do what they are supposed to do.
WE DO NOT HAVE TO PROVIDE A REFUND IF THE CUSTOMER INSISTS ON THE SERVICE BEING DONE DESPITE WARNINGS THAT IT MAY NOT MEET THEIR NEEDS.
All faults and discrepancies must be reported to us on +61 7 3333 2018 within 7 working days of receipt so the matter can be rectified. Anything reported after this time and without a warranty will be dealt with at the discretion of the company.
If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.
If you have made a mistake regarding the item you have ordered then POSTAGE MUST BE PAID BY THE SENDER both to and from our warehouse.
All items returned must be in its original packaging and in a re-saleable condition and by using your own courier/postal service. REGISTERED POST IS ADVISABLE to ensure that the items are signed for on delivery.
Postage costs may be refundable depending on the circumstance.
If any item is returned to us ‘postage to be paid on delivery’ all charges incurred by Littles-downunder will be deducted from any credit that you might receive.
Returns/Exchanges: To organise a return or and Exchange YOU MUST call us on +61 7 3333 2018 and obtain an Exchange/Returns Authorisation Form, this form will detail where to send your item(s) and any charges that may be applicable.
Please Note that you have 7 days from receipt of your order to apply for a Form and Exchange/Return Authorisations expire 14 days after the issue date. Items received after the expiry date will be dealt with at the discretion of the company.
IF WE DO NOT RECEIVE A STAMPED ADDRESS ENVELOPE OR A CHEQUE COVERING THE COST OF THE POSTAL/DELIVERY CHARGE TO YOU – YOUR ITEM WILL BE DESPATCHED AS POSTAGE PAID ON DELIVERY.
Incorrectly ordered items, or items that you wish to be returned due to incorrect ordering will incur an administration cost of $10.00 inclusive of GST.
International customers must contact us in the same way as domestic customers. Postage must be paid by the customer – and return postage (back to you – the customer) must be pre paid at the appropriate rate.
Returns will only be accepted from customers who purchased from ourselves in Australia. Whilst is it not compulsory, we suggest that any return is mailed by at least Registered Post or equal quality Courier and this must be at your expense.